Privacy policy

1. Overview
‍
Zeros (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Principles (APPs).

By visiting our website or engaging our services, you consent to the terms of this Privacy Policy.

2. What Information We Collect
‍
We may collect the following types of personal information:
• Full name, business name, and contact details (e.g. email, phone number)
• Business information (e.g. website, revenue scale, platform access)
• Usage data from our website (via cookies, analytics tools, etc.)
• Any other information you voluntarily provide to us

We do not collect sensitive personal information unless specifically required and consented.

3. How We Collect It
‍
We collect personal information when you:
• Submit forms on our website (e.g. booking a call)
• Communicate with us via email or phone
• Engage our agency services
• Interact with our website through analytics and cookies

We may also collect usage data via third-party tools such as Google Analytics, Clarity, or Meta Pixel.

4. Why We Collect It
‍
We collect and use your personal information to:
• Communicate with you
• Provide and improve our services
• Customise marketing and content
• Understand user behaviour on our site
• Comply with legal obligations

5. Disclosure to Third Parties
‍
We may share your information with:
• Our service providers and subcontractors (e.g. designers, developers, marketing tools)
• Payment platforms and cloud storage providers
• Legal or regulatory bodies, if required

We do not sell your personal information to third parties. We ensure all third-party providers uphold appropriate data protection and confidentiality obligations.

6. Storage & Security
‍
We store your personal information using secure, third-party platforms (e.g. Notion, Google Workspace, Stripe, Webflow). We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access.

7. Cookies
‍
Our website uses cookies to:
• Improve site performance
• Track user behaviour
• Serve retargeted ads

By using our site, you consent to the use of cookies in accordance with this policy.

8. Access & Correction
‍
You have the right to access, correct, or delete the personal information we hold about you. To do so, contact us at:
info@zeros.agency

9. International Data Transfers
‍
If we store or process your data using international services (e.g. US-based software providers), we ensure they comply with privacy and security standards. These providers may store or process your information outside of Australia, including in the United States or other countries with different data protection standards.

10. Changes to This Policy
‍
We may update this Privacy Policy from time to time. The latest version will always be available at https://zeros.agency/privacy

11. Contact Us
‍
If you have any questions or complaints regarding your privacy, please contact: info@zeros.agency