Terms and Conditions

1. Acceptance of Terms

By engaging Zeros (“we”, “our”, or “us”) for any services, you (“Client” or “you”) agree to be bound by these Terms and Conditions. If you do not agree with these terms, you should not proceed with our services.

2. Services

Zeros provides growth consulting, CRO, email automation, bundling strategies, retention programs, and other digital marketing services for eCommerce brands. Specific services, deliverables, and timelines will be outlined in individual proposals or statements of work (SOWs).

3. Fees and Payment
• All fees are specified in AUD and exclusive of GST unless otherwise stated.
• Payment terms are 7 days from invoice date.
• We may require a deposit or milestone-based payments for certain engagements.

4. Client Responsibilities

To ensure successful outcomes, you agree to:
• Provide timely access to necessary platforms (e.g. Shopify, Klaviyo, Google Analytics, etc.)
• Supply accurate information and assets (e.g. branding, product details)
• Review and approve deliverables promptly to avoid delays
• Acknowledge that delays in providing access or approvals may affect project timelines and outcomes

5. Intellectual Property
• All materials created by Zeros remain our property until full payment is received.
• Upon payment, you receive a non-exclusive, royalty-free licence to use the deliverables for your business.
• You retain ownership of your pre-existing assets and data.

6. Confidentiality

Both parties agree to keep all confidential information private and not disclose it to any third party without written consent, except as required by law.

7. Performance & Results

While we use our expertise to drive measurable outcomes, we cannot guarantee specific results (e.g. revenue increases, conversions), as performance depends on multiple external factors.

8. Termination

Either party may terminate services with 30 days’ written notice.
Upon termination:
• You must pay for all work completed up to the termination date.
• We will return or destroy confidential information as reasonably requested.

9. Liability

To the maximum extent permitted by law, Zeros shall not be liable for any indirect, incidental, or consequential losses. Our total liability is limited to the amount paid for the services in question.

10. Amendments

We may update these Terms and Conditions from time to time. The most current version will always be available at www.zeros.agency/legal/terms-and-conditions.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia.